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   [ BUSINESS FAQs ]

Q: What is the difference between Shared and Dedicated Servers ?
A: SPELLNET's shared environment consists of a constellation of servers that hosts directory, database, email, ftp, and web sites with multiple virtual client sites on the same physical machine. Clients are not allowed administrative access to shared servers, and client apps are closely monitored to assure that they do not have a negative impact on shared resources.

Dedicated servers are provisioned to host services exclusively for a single client according to their specifications. Client administrators are allowed remote access to their servers. When client apps become too demanding for shared environment, we ask that they be migrated to a dedicated server.

Q: What is the difference between Standard Hosting and Managed Services Hosting ?
A: Standard hosting consists of a package of related services delivered using the shared environment at a lower monthly cost. These packages are a great way for small business to establish a web presence.

Managed Services Hosting consists of a highly customized array of networking, servers, software, and professional services designed to build and support demanding web applications and secure, scalable Internet business portals. In this arrangement, SPELLNET manages the Internet data center and works closely with our client's in-house IT department and developers to build the client's on-line business.

Q: What is the difference between Standard and Deluxe Hosting packages?
A: While we do not profess to be simply the lowest cost alternative, our standard packages are aggressively priced to provide our clients with the greatest overall value. Our deluxe packages cost more but include a larger amount of storage for web, ftp, and database content, email support, and tech support.

    [ TECHNICAL SUPPORT FAQs ]

Q: How do I convert my Small Business Server from modem dial-up to Cable or DSL service?
A: First, you must provision your modem line with broadband service. Contact your TELCO or call SPELLNET and we will find a provider that supports your local area. It is important that your broadband provider configure a fixed IP address so that we can direct inbound mail to your local SBS server. Be sure that the new router is connected to your local area network.

Next, login to the SBS server as administrator and configure your Exchange Server and Proxy Server to use your local network as the default interface instead of the modem.

Finally, contact SPELLNET tech support for assistance and we will adjust the hosting servers to use your new connection with fixed IP address. Please remember that we can always switch you back to modem connectivity if broadband service becomes unavailable.

Q: What is the procedure for connecting to SPELLNET e-mail ?
A: Using Microsoft Outlook Express with POP3:

1) Go to TOOLS > ACCOUNTS > MAIL Tab.
2) Highlight the MAIL account and click PROPERTIES. Click SERVERS tab.
3) In Incoming Mail (POP3), type in MAIL.SPELLNET.COM.
4) In Outgoing Mail (SMTP), type in MAIL.SPELLNET.COM.
5) Check the check box My Server Requires Authentication (under Outgoing Mail Server).
6) Click SETTINGS button. In the next page that opens select the radio button, Use Same Settings As My Incoming Mail Server.
7) IMAP protocol is also supported. Please take a minute to familiarize yourself with Outlook documentation.

Q: What is SPELLNET's web authoring procedure ?
A: Using Microsoft Frontpage or Visual Studio:

1) When you start Frontpage, you will be prompted for a web to open. Select "Open Existing FP Web" - Click <More Webs>.
2) Enter Web Server = <your web site URL>. Click <List Webs>.
3) Click OK. If successful, you will be placed at the Web Root in FrontPage Explorer.
4) To publish your pages simply click and drag your HTML files into FP Explorer.
5) The alternate method is to use FTP access to your web root. This method is typical for web authors using Macintosh PCs. Please contact SPELLNET Tech Support if you need to use this method.